JaxCareConnect – Patient Experience Volunteer
Make a meaningful difference in the lives of uninsured Jacksonville residents.
JaxCareConnect is an initiative of the Duval Safety Net Collaborative with a shared vision that every resident of Duval County has access to high-quality, comprehensive healthcare, regardless of insurance status or ability to pay. We help uninsured adults connect with a primary care medical home and identify other barriers that may affect their health and well-being.
As a Patient Experience Volunteer, you will play an important role in helping us understand how our program is working for the people we serve. Through friendly follow-up phone calls, you will listen to patients’ experiences, administer brief one-year surveys, and document feedback that helps our team improve services and strengthen access to care across Jacksonville. If a patient would like additional support or help reconnecting to care, you will notify our team so we can follow up.
What You'll Do
Conduct friendly follow-up calls with JaxCareConnect patients.
Administer brief one-year patient experience surveys.
Enter survey responses and patient feedback into our secure system.
Alert staff when a patient requests additional assistance or follow-up.
Who We're Looking For
This role is a great fit for someone who:
Enjoys talking with people and making them feel heard.
Is friendly, compassionate, and professional on the phone.
Pays close attention to details.
Is interested in healthcare, public health, communications, research, or health equity.
Why Volunteer With Us?
Gain real-world experience in healthcare and community outreach.
Learn from experienced professionals and receive full training and orientation.
Build communication, interviewing, and data-entry skills.
Help improve healthcare access and patient experiences for uninsured adults in Duval County.
Time Commitment
Minimum commitment: 3–4 hours per week.
Training and orientation are provided before you begin.
Your time and conversation can help ensure that every patient feels heard, supported, and connected to the care they need.
